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Ask Nick...
| Q: |
Had a great referral from an attorney about a month ago. After our second
meeting yesterday, I agreed to manage their $1.1 million without a financial
plan (or planning fee). Today, after agonizing about this, I sent them a letter
telling them I was not a fit for them -- though I did not state the principle:
no portfolio without a plan -- and recommended that they stay where they are in
terms of their investment accounts. Why does this hurt and feel wrong, when I
know it’s right in the long run (and maybe in the short run, as well)? |
| A: |
I guess the first point to be made is the glaring error in the first sentence
of your e-mail, especially since it may explain why you have elected to let this
experience hurt. That is the idea that this was a great referral. It was a
terrible referral for a financial planner, and you did right to turn it down.
You did right as badly as it could possibly be done, blowing not one but two
opportunities to state your principle, but you did right in the end, and that’s
ultimately what counts.
A financial planner worthy of the name -- which you surely are -- is not a
portfolio manager, and does not do portfolio management outside of a formal
plan. That is the principle you should have enunciated on the spot. Having
failed to do so, you should have enunciated it in your letter, withdrawing from
the case. (Who knows: maybe they’d have come around. At the very least, you’d be
proud instead of hurt.)
You can choose to keep feeling hurt if you like. I wouldn’t, were I you,
because you just had a huge net positive experience, in two ways: (1) You stood
up, however belatedly and incomprehensibly to the client, for one of the bedrock
principles of financial planning, and (2) you almost certainly will never have
this experience again. You’ll remember how painful this felt, and you’ll state
the principle immediately, so that you’re not tempted to waffle, ever again.
Now, just make sure the referring attorney understands why you did what you
did, because the referral may go back to him, confused and angry about your
flip-flop, and get you in trouble, such that the attorney won’t refer you again.
We don’t want that to happen. |
| Q: |
I really appreciate your thoughts. The attorney was very understanding and
referred me on the spot to another client he had recently met with. Correct me
if I am wrong, but I believe you have written about this in your books and
newsletter that when you turn down business for the right reasons, you make a
deposit someplace else for yourself in the future. Getting another referral from
the attorney was nice, but I received a phone call this a.m. from a client’s son
who wants to do the same planning his mom and dad did. So I feel like my bucket
runneth over! Thanks again. |
| A: |
Thanks; this is wonderful, if not at all surprising. The reference is to
Emerson’s essay "Compensation," from which I inferred in my book The New
Financial Advisor that every time you give genuinely great advice and it is
rejected, a deposit is made to your cosmic account in the amount you were
dealing with when you were rejected. To retrieve this deposit with compound
interest, all you have to do is keep offering similarly great advice to other
people. The money -- and the joy you get from claiming it -- cannot be denied
you. Do read (or re-read) Emerson’s essay, because you just became living proof
of it. I’m just happy to have been the conduit. God, I love doing this
newsletter. |
| Q: |
My problem client is my parents. Dad’s age 77, they have plenty of money for
retirement, and perhaps another million they may not ever need. Dad writes (in
paraphrase): considering all the economic bad news – mortgage crisis, $100 oil,
we are headed into a recession – maybe money market funds and CDs are what we
should own, rather than other stock funds. (He then goes into a long
disquisition on the horrors of growing up poor in the depression.) Concludes
that they really want to consider going to cash "unless you can convince me
otherwise" regarding the current economic outlook. Please help me respond. |
| A: |
Clearly, the plot is somewhat thickened by the fact that these are your
parents, but I think that, in general and with certain obvious modifications –
liking telling them you love them – this would be the response. If you really
remember the webinar, you’ll remember that I spoke about combining – in
situations where the fears and the facts are at variance – empathy and
toughlove. Thus:
Dear Dad,
I’ve had a lot of time to ponder your e-mail, with particular respect to your
heartfelt memories of early life in the depression. I love you both very much,
and I want, above all else, for you to do with your money whatever makes you
happy. Second only to that goal is my desire to be happy myself, and not to be
in advisory situations – even with you – in which my advice isn’t followed. So I
can think of a couple of ways we can all go forward, and I’ll certainly live
with whatever you decide.
(1) You can put as much of your money as you want – indeed, all of it, if
that will bring you peace – in CDs, money market funds and the like. I can’t be
absolutely sure, but I don’t think you will run out of money, even in the
elevated inflation environment we’re going to be in for a while. After inflation
and taxes, you’ll probably have a negative return, but I sense that that’s not
of primary concern to you, and so be it. You can invest in these things, as I
say – but then we can never talk about your investment situation again. I can’t
be a party to this decision, and I can’t – even in "casual" conversations that
can only pain me – talk to you about the outcome of this decision ever again. It
would be a terrible decision, and it would be wrong. But it’s your money, and
you’re entitled to whatever brings you peace. I just can never be, even for a
moment, involved in it.
(2) Alternatively, you can follow this prescription, with my full and loving
cooperation and encouragement.
(a) Stop watching television, and stop pricing your investments. You’re
feeding your worst, most negative impulses. Even worse, after enumerating all
the current gloom and doom scenarios (including "we’re heading into recession" –
Dad, if you’re sure of that, you know more than I do), you invite me to
"convince you otherwise." I’m just not in the convincing business, Dad: I
couldn’t intellectually prove to you that the sun’s coming up tomorrow, or that
either of us will be here to see it if it does. And my task is to "convince" you
or anyone that there’s not going to be a recession? I don’t think so.
(b) I respect and empathize with your bitter memories of growing up in the
depression. But Dad, the depression ended two thirds of a century ago. There
hasn’t been another, and in my professional judgment there can’t be – although I
don’t know how I’d convince you of that, either. Instead, from the bottom of my
heart, I offer the very best advice I’ve got: Dad, get over it.
(c) I’m sending you a book called Simple Wealth, Inevitable Wealth. You can
read it in one night, and I think you’ll enjoy it. It explains my philosophy,
and the decisions to which I urge you. After you’ve read it, let’s talk this
through one last time.
Dear subscriber, you must obey the eleventh commandment: Thou shalt protect
thy buttons. You cannot let them talk you into helping them make – or even
implicitly giving them permission to make, because you couldn’t "convince them
otherwise" – The Big Mistake. If that’s what they make up their minds to do, you
have a right – and you owe it to yourself – to get and stay as far away from
that decision as you can. Parents, schmarents. |
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